Frequently Asked Questions
Free shipping for all items in Canada.
Yes, we ship to all parts of Canada, excluding the following Canadian provinces and postal codes: YT, NT, NU, A0K, A0P, A0Q, A0R and X0A-Y9Z.
We only deliver to verified physical addresses. We do not deliver to PO boxes.
Discount Furniture uses FedEx, Canpar, UPS and Day&Ross.
When you checkout and find that the shipping cost is not the same as the shipping cost, please contact us immediately. Please provide us with your physical shipping address, postal code, and phone number, and our customer service will manually resolve the issue for you.
All shipments will be made within 24 hours of payment verification and settlement. No deliveries are available on weekends, holidays, or after hours.
Courier companies ask customers to provide their phone number for delivery. The courier will contact you if you are unavailable to receive the delivery or if the driver cannot find the address. The courier must also contact the buyer in case of damage or loss of the shipment.
You will receive an email with the tracking number(s) once your order has shipped. Please click on the tracking number(s) in the email and you will see a webpage with the shipment tracking details.
If you have not received the tracking number or your item has not been delivered within 9 business days of receiving our payment confirmation email, please contact us immediately. We will not be able to track it if you contact us too late.
Most couriers don't require a signature upon delivery. The driver can leave the package at your front door if no one is home.
If you are not home, the delivery person can leave the package at your door. Reshipments are only made twice. If you miss the second delivery, you must pick up the item at the train station within a few days before it is returned to our warehouse.
When you receive your item, please check your item carefully. If the package appears damaged, please write "Package Damaged" when you sign for delivery. After receiving the package, please email us immediately. We will contact you to process the damage claim. Please NOT Discard any boxes or packing materials, otherwise your claim will not be honored by the shipping company. We are not directly responsible for any loss, theft, or damage during delivery. Please be patient as we must report the damage to the carrier and send you the parts or replacement.
The guaranteed delivery date is the most recent estimated delivery date included in your order confirmation email. The date the package arrives at your address is determined by the tracking information provided by our courier company. Please note that a delivery attempt on or before the guaranteed delivery date is considered to meet the on-time delivery guarantee (i.e., if a delivery attempt is made but is unsuccessful, or if the package is returned to the sender for reasons such as being out of home).
Appropriate circumstances include: Any package in the order not arriving before the last scheduled delivery time.
The following special circumstances are not appropriate:
- The customer provides an incorrect delivery address or postal code at the time of payment.
- Orders for wholesalers, guest orders.
- Orders for which a return or exchange without reason has been requested.
Note: If a package does not arrive on the guaranteed delivery date due to an unforeseen circumstance beyond our control (“Force Majeure Event”), such as an act of God, natural disaster, earthquake, severe weather, strike, pandemic restrictions, war, civil unrest, governmental orders or actions, national or regional emergencies, telecommunications failures, power outages, inadequate transportation services, or other similar events beyond our control. We will determine in our sole discretion whether an event is a Force Majeure Event.
Please contact our customer service team with any questions.