What are the shipping costs for this item?
Shipping is free on all our products in Canada. However, some remote areas or postal codes may be excluded or require additional verification.
Do you ship anywhere in Canada?
We deliver to most areas in Canada. However, some remote areas are excluded from standard delivery, including Yukon (YT), Northwest Territories (NT), Nunavut (NU), as well as postal codes starting with A0K, A0P, A0Q, A0R, and codes between X0A and Y9Z.
Can you deliver my order to a PO box?
We only deliver to verified physical addresses. We do not deliver to PO boxes.
Can I pay in installments?
Yes. Financing options may be available with Shop Pay / Affirm for eligible orders. Select Shop Pay at checkout to view the available installment options, terms, and your eligibility before confirming the purchase.
Which courier companies do you use?
Depending on the product and destination, we work with FedEx, UPS, Canpar, and Day & Ross, among others.
When will my order ship?
Most orders are prepared quickly after payment confirmation. You will receive an email with your tracking number as soon as the carrier has taken possession of the package.
How long does delivery take?
Most orders are delivered within approximately 1 to 10 business days. Delivery times may vary depending on the destination, carrier, remote areas, holidays, weather conditions, or other circumstances beyond our control.
How can I track my order?
As soon as your order has shipped, you will receive an email containing your tracking number(s). You can use this information to track the delivery of your package directly with the carrier.
Do I need to sign for my package upon delivery?
A signature is not always required. Depending on the carrier, the type of package, and the delivery address, the driver may leave the package in a location deemed secure if no one is present.
What happens if I am not home for the delivery?
Depending on the carrier, the package may be left in a secure location, a new delivery attempt may be made, or the package may be directed to a pickup point. We recommend checking the tracking information regularly for specific instructions.
Why do you need my phone number?
The carrier may use your phone number if they need to contact you regarding the delivery, for example, if they have difficulty locating the address, if you are not home, or if additional information is required.
What should I do if my package arrives damaged?
Take photos of the package, packaging, and product upon receipt, then contact our customer service team promptly. Also keep the boxes, parts, and packaging materials until the issue is resolved, as they may be required for a claim with the carrier or supplier.
The shipping costs shown at checkout seem incorrect. What should I do?
If the shipping costs shown at checkout do not match those indicated on the website, please contact us before finalizing your order. We can verify your address, postal code, and the applicable delivery terms.
Are the delivery dates guaranteed?
The provided delivery dates are estimates based on the information provided by the carrier. Once the package has been picked up, the actual delivery time may vary depending on the destination, weather conditions, package volume, remote areas, or other circumstances beyond our control.